FAQS

Our return policy is 15 Days. Unfortunately we can’t offer you an exchange after this period. To be eligible for exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your exchange, we require a receipt or proof of purchase.

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There are certain situations where only partial exchange are granted:

- Items with obvious signs of use.

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

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We only replace items if they are defective or damaged.  If you need to exchange item, send us an email at info@esnyc.net